ERIC Number: ED245697
Record Type: RIE
Publication Date: 1983-May
Reference Count: 0
Online Training for the End User or Information Consumer.
Gordon, Dena W.
A review of the literature indicates that innovations in technology are making it possible for the consumer of information, the end user, to gather his own information online. The information specialist's role is changing from that of a researcher to a trainer and leader in the information gathering process. Reports on end user training indicate varying degrees of success. The results of various training methods including in-person training, user manuals, and computer-assisted instruction, as well as alternatives to training such as transparent systems and simplified systems, all suggest that the best way to teach online searching is to take people by the hand and in an intimate and relaxed setting show them how to search. This utopian view does not fit well with reality. The challenge today and in the future is to train large numbers of end users in a cost-effective way. As a consequence, the explosion in the number of users means that training innovations are a necessity. (Author/DMC)
Publication Type: Information Analyses; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: End Users; Online Search Skills
Note: Paper presented at the Mid-Year Meeting of the American Society for Information Science (12th, Lexington, KY, May 22-25, 1983).