ERIC Number: ED243161
Record Type: RIE
Publication Date: 1984-Feb-19
Reference Count: 0
Gender Differences in the Management of Four Different Personnel Disputes with Male and Female Employees.
Rossi, Ana; Todd-Mancillas, Wm. R.
A study compared male and female managers' preferences for using communication-based as opposed to power-centered strategies for resolving employer-employee disputes. Subjects, 40 male and 40 female middle and upper level managers, were interviewed and asked to report their preferred manner of resolving four different personnel problems: (1) an employee reluctantly complies with a manager's order to do a task not included in his or her job description, (2) an employee goes beyond boundaries of authority and violates chain of command, (3) an employee challenges a manager's competence to give correct instructions on how to do an assigned task, and (4) a high level employee's authority is challenged by other high level employees/managers. In general, the results support previous research showing that females may be more communicative in their management styles than males. Specifically, no significant difference emerged between males and females when dealing with personnel problems involving a disagreement about whether a given task complied with an employee's job description. Differences did emerge in the other three situations, however, with males reporting greater tendencies to rely on power and females reporting greater tendencies to use communication as a means of resolving problems. (Descriptions of each problem situation and extensive tables of data are appended.) (FL)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Management Practices
Note: Paper presented at the Annual Meeting of the Western Speech Communication Association (Seattle, WA, February 18-21, 1984).