PDF pending restoration
ERIC Number: ED241985
Record Type: RIE
Publication Date: 1984-Mar
Reference Count: 0
Rhetorical Dimensions of Performance Appraisal Interviews.
Skopec, Eric Wm.
To improve the performance appraisal systems used by personnel offices, a study collected the reactions of 200 managers to giving performance appraisals through interviews, scripts, role enactments, a list writing exercise, and an anxiety measure. The data produced three major findings: (1) managers experienced high levels of anxiety when giving negative appraisals and communicated this anxiety through a number of dysfunctional behaviors, including aggressive or domineering manners; (2) managers' five primary concerns in giving performance appraisals were with the objectivity of performance ratings, the adequacy of the information used during the appraisal process, the limitations of the appraisal system, uncertainty in dealing with hostile interviewee reactions, and the need to maintain satisfactory interpersonal relationships following appraisal interviews; and (3) manager descriptions of most pleasant and least pleasant interviews depended on the quality of subordinate performance and subordinate-superior interpersonal relationships. This input was used to develop interview strategies for four extreme cases representing combinations of high and low performance and good and bad interpersonal relationships. (Tables are appended showing anxiety triggers and a matrix indicating the relationship between perceived characteristics of interviewees.) (MM)
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers: Performance Appraisal
Note: Paper presented at the Annual Meeting of the Eastern Communication Association (75th, Philadelphia, PA, March 8-11, 1984).