ERIC Number: ED241984
Record Type: RIE
Publication Date: 1984-Mar
Reference Count: 0
Rhetorical Consequences of the Computer Society: Expert Systems and Human Communication.
Skopec, Eric Wm.
Expert systems are computer programs that solve selected problems by modelling domain-specific behaviors of human experts. These computer programs typically consist of an input/output system that feeds data into the computer and retrieves advice, an inference system using the reasoning and heuristic processes of human experts, and a knowledge acquisition system that enters information into the system. Expert systems are used to solve problems associated with mundane or recurrent activities requiring high levels of relatively scarce expertise, usually in science or medicine. They can, however, be applied to human communication activities such as summarizing research, writing speeches, monitoring political campaigns, and evaluating instructional strategies. In pointing out that generalized methods of problem solving are inefficient and error prone, artificial intelligence (AI) research encourages speech communication specialists to examine the domain-specific nature of certain communication patterns. Four potential hazards in AI development are an over dependence on machines, a reduction of the knowledge base, a loss of attention to pressing educational issues and a reliance on easy solutions to complex issues, and a loss of privacy due to the surveillance capabilities of expert systems. (MM)
Publication Type: Speeches/Meeting Papers; Opinion Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Expert Systems
Note: Paper presented at the Annual Meeting of the Eastern Communication Association (75th, Philadelphia, PA, March 8-11, 1984).