ERIC Number: ED238114
Record Type: RIE
Publication Date: 1982-Jun
Reference Count: 0
Facilitation Skills in Quality Circles.
Blaker, Kenneth E.
Maintaining that good communication and sharp awareness of interpersonal dynamics can help facilitators of quality circles develop greater group synergy and thus more creative and productive results, this guide presents techniques and exercises for developing facilitators' interpersonal communication skills. A pretest and brief introduction are followed by sections devoted to improving communication skills, including recognizing differences in perception, effective listening, speaking clearly and concretely, using nonverbal information, responding to language that avoids involvement and responsibility, and dealing with questions. Specific guidelines for facilitating groups are discussed in terms of four functions of group leadership: traffic directing interventions, modeling, serving as interaction catalyst, and communication facilitating. A posttest is appended. (MJL)
Descriptors: Communication Skills, Elementary Secondary Education, Group Dynamics, Groups, Interpersonal Communication, Interpersonal Competence, Leaders Guides, Leadership Training, Problem Solving
San Mateo County Office of Education, Public Information Office, 333 Main Street, Redwood City, CA 94063 ($3.00).
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: San Mateo County Office of Education, Redwood City, CA.
Identifiers: Quality Circles; Synergy
Note: Prepared for the Educational Quality Circles Consortium. For related documents, see EA 016 205-211 and EA 016 289.