ERIC Number: ED236764
Record Type: RIE
Publication Date: 1983-Feb
Reference Count: 0
The Marriott Secret: Put Your Staff First. The Endpaper.
Marriott, J. W., Jr.
Executive Educator, v5 n2 p46,38 Feb 1983
The key to the success of the Marriott Corporation is its emphasis on employee satisfaction and training. Because it is a service industry, the Marriott Corporation relies on the quality of the contact between its employees and its customers. Education is also a service industry in which this contact is vitally important. Some ingredients of Marriott's employee-centered approach which might be adaptable to education are: (1) having a well-defined product and a detailed employee training program; (2) allowing opportunities for employee growth and advancement; (3) having managers who understand their employees and who learn the jobs that their employees do; and (4) encouraging effective employee-management communication. The principles of planning, sound management, hard work, fair treatment, and training can create success in any business, including education. (DC)
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: N/A
Identifiers: Marriott Corporation; PF Project