ERIC Number: ED236435
Record Type: RIE
Publication Date: 1978-Aug
Reference Count: 0
Communication Skills for Career Success. A Programmed Textbook. Book III: Conflict Resolution.
Lombana, Judy H.; Pratt, Phillip A.
This programmed text for self-study provides information on conflict resolution in the workplace. Part of a series of such texts, the book presents examples of familiar situations involving work-related conflicts. The text then discusses two possible answers and explains why one or the other is appropriate for conflict resolution. Through such situations, the book explains the five-step "Solve" process of conflict resolution: (1) Share the thoughts and feelings involved in the conflict; (2) Obtain a list of possible solutions; (3) Locate the best possible solution that will satisy mutual needs; (4) Validate the conflict-resolving process by implementing the solution; and (5) Evaluate the implemented solution by following up on it. The text is illustrated with cartoon drawings. (KC)
Descriptors: Assertiveness, Conflict Resolution, Employee Attitudes, Employer Employee Relationship, Human Relations, Independent Study, Interpersonal Communication, Interpersonal Competence, Learning Activities, Office Occupations, Peer Relationship, Postsecondary Education, Programed Instructional Materials, Secondary Education, Verbal Communication, Work Attitudes, Work Environment
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Sponsor: Florida State Dept. of Education, Tallahassee. Div. of Vocational, Technical and Adult Education.
Authoring Institution: University of North Florida, Jacksonville.
Note: For Books I and II, see CE 037 672-673.