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ERIC Number: ED235806
Record Type: RIE
Publication Date: 1983-Jan
Reference Count: 0
Research on the Impact of a Computerized Circulation System on the Performance of a Large College Library. Final Report.
Frohmberg, Katherine A.; Moffett, William A.
In order to study the effects of introducing an automated circulation system at Oberlin College, Ohio, data were collected from September 1978 until June 1982 on book availability, usage of library facilities, attitudes of library users toward the library, and the efficiency of circulation activities. Data collection methods included circulation system monitoring and the administration of 10 sets of surveys. It was found that: (1) efficiencies in production caused by automation resulted in increased quality of service to patrons; (2) this new level of service decreased after a period of time (probably due to the Hawthorne effect) but still remained much higher than the level of service under the manual circulation system; (3) patron response to changes produced by automation varied over time, beginning with unfavorable attitudes during the period of transition from the manual to the online system, moving to more favorable attitudes after the transition period, and returning to original attitude values as patrons cycled out of the student body; and (4) patrons did not make increased use of the automated system even though it was easier to use. This report describes the Oberlin automated circulation system and research methodology and findings. A 34-item bibliography and sample data collection instruments are provided. (Author/ESR)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Sponsor: National Science Foundation, Washington, DC.
Authoring Institution: Oberlin Coll., OH.
Identifiers: Library Users; Oberlin College OH