Intended to help the Hawaii Vocational Rehabilitation and Services for the Blind administration improve productivity, this report focuses on the measurement of productivity and on the use of program information to monitor performance and to investigate the causes of productivity problems. A process is recommended for establishing performance objectives on agency goals, using a phasing approach where performance objectives are set in the short-term for top priority goals. A recommendation is then made for short-term prioritization of agency goals. These indicators are suggested for top priority: the number of clients closed as rehabilitated, the proportion of clients closed as rehabilitated out of all clients who are accepted for service, the proportion of clients closed into competitive employment, the proportion of noncompetitively employed rehabilitated clients showing improvement in life status and functional abilities, total costs per rehabilitation, and percent of severely handicapped clients accepted for service. As an introduction to the use of performance measures for management decision making, an example is presented of the use of productivity information to identify administrative actions that should be taken when indicators point to problematic performance. (Author/YLB)