ERIC Number: ED235315
Record Type: RIE
Publication Date: 1983-Apr
Reference Count: 0
Review of State VR Agency Procedures for Case Flagging: A Quality Assurance Activity.
Stoddard, Susan; And Others
This report reviews the practices implemented by 53 different state vocational rehabilitation (VR) agencies to address quality assurance concerns. The broader spectrum of monitoring practices and evaluation systems used by different state agencies to assess worker and agency performance is first reviewed. The report then focuses on the range of procedures used to track timeliness, which has been adopted as one of the procedural standards of service quality in the revised standards evaluation system. A state-of-the-art review is presented of VR agency procedures used to identify undue delays, including some that do include case flagging components. An analysis is then presented of data regarding the timeliness of movement through the vocational rehabilitation process for a sample of closed cases. Data are from four model evaluation states: Delaware, Michigan, Oregon, and Mississippi. Timeliness is described and factors affecting timeliness are identified. A model case flagging system is recommended that periodically identifies cases to receive timeliness reviews. (An appendix with representative materials related to quality assurance and case flagging activities from state agencies is available separately.) (YLB)
Publication Type: Reports - Research
Education Level: N/A
Audience: Administrators; Practitioners
Sponsor: Rehabilitation Services Administration (ED), Washington, DC.
Authoring Institution: Berkeley Planning Associates, CA.
Identifiers: Case Flagging; Case Management; Monitoring; Timeliness
Note: For the appendix to this document, see CE 037 054. This report is a revised version of a draft entitled "Review of State VR Agency Procedures for Case Flagging and Quality Assurance" (September 1981).