ERIC Number: ED221710
Record Type: RIE
Publication Date: 1982-Oct
Reference Count: 0
An Analysis of Secretarial Training Needs.
Meredith, Vick; Williams, M. Lee
A study was conducted to determine what secretaries perceive their training needs to be, and to determine how those training needs might be related to various demographic variables of the individual secretary. A questionnaire was developed that included the majority of skills that could be taught in a training session for secretaries. Thirty-six university and private industry secretaries ranked the items as being of "no benefit" to "highly beneficial" on a scale of 1 to 4 and also included their experience, tenure, job training, education, age, and job types. It was found that only a few secretaries believed that training in typing or shorthand would be beneficial, probably because these skills are prerequisites for being hired. Training on a word processor was viewed by most as a highly important training need, followed in rankings by interpersonal communication, grammar, and business correspondence. It was also found that secretaries did not want to interrupt their personal time to attend training programs. Several relationships between demographic variables and perceived training needs were found to be negatively correlated. For example, the more education secretaries had, the less they saw a need for training in most of the basic components. Length of experience was found to be negatively correlated with perceived training needs for dictaphone machine or copying equipment. It was recommended that a larger and more diverse sample of secretaries be used in further studies of secretaries' training needs. (KC)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Texas Speech Communication Association Convention (Houston, TX, October 7-9, 1982).