Philadelphia's Center for Literacy (CFL), in an effort to improve recruitment and retention of volunteers for programs in tutorial literacy and English as a Second Language (ESL), conducted the following activities under its 1980-81 Section 310 grant: (1) installed a telephone recording machine for after-hours calls; (2) produced an informative brochure about the program with a response sheet; (3) conducted two ESL and three basic literacy workshops to train a total of 77 new volunteer tutors; and (4) continued to use media public service announcements developed during the project. The refinements of the program were recommended to be continued. (Document appendixes contain log sheets for daytime and after-hours calls, the brochure describing the program, an outline of CFL tutor-training workshops, the CFL Literacy Tutor-Training Handbook, and workshop evaluations.) (Author/KC)