In an effort to determine how student support services are meeting the needs of underprepared and part-time students, and assisting in efforts to increase program completion rates, the Center for the Study of Community Colleges conducted telephone interviews with support service personnel in six large urban community college districts (i.e., in Chicago, Dallas, Los Angeles, Maricopa County, Miami-Dade County, and St. Louis). The study identified exemplary approaches in outreach efforts, early and midterm interventions, use of faculty referral slips, coordination of support services with content courses, identifying and reducing attrition in high-risk courses, block programming, and funding. In addition, the study identified trends toward: (1) support staff visits to classrooms to promote services and programs; (2) attempts to identify and assist high-risk students even before the first course exam in order to decrease attrition; (3) policies permitting high-risk students to enroll in particular content courses only if they receive supplemental support instruction; (4) inclusion of monitoring student progress, advising, and counseling as part of all credit courses; (5) faculty involvement in the delivery of support services; (6) coordination of academic support services with particular subject areas; and (7) funding patterns for academic support services based on program operation costs. (KL)