ERIC Number: ED219823
Record Type: RIE
Publication Date: 1982-May
Reference Count: 0
Information Discrepancy as a Predictor of Organizational Satisfaction. Draft.
Alesse, Bruce G.; And Others
A secondary analysis of data gathered by the International Communication Association (ICA) Communication Audit was used to test the hypothesis that the smaller the discrepancy between attitudes about current levels of information and the perceived ideal level of that information, the greater the organizational satisfaction. From 991 respondents surveyed during the 1977 audit of Wichita State University, data on information received and desired included the following categories among others: the boss, department meetings, coworkers in the unit, and the grapevine. Satisfaction data included, among others, relationships with other people in the unit, relationship with the boss, pay, and progress in the organization. The results suggested that the larger the discrepancy between information wanted and received, the less total organizational satisfaction perceived by the individual. Satisfaction also appears inversely related to the distance from the information source, a fact top management should take into consideration. The increased satisfaction provided by grapevine communication points up the unique nature of informal communication. Different techniques of measurement and a larger sample population may produce better results in the future. (JL)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Information Discrepancy
Note: Paper presented at the Annual Meeting of the International Communication Association (Boston, MA, May 2-5, 1982).