ERIC Number: ED215382
Record Type: RIE
Publication Date: 1981-Nov
Reference Count: 0
Social Workers' Applied Communication Skills: A Research Report.
Jaksa, James A.; Flynn, John P.
A study sought to determine the extent to which social workers were called upon to engage in applied communication tasks and to determine various perceptions that social workers held of their responsibilities in the area of applied communication. The 500 respondents selected from a list of Michigan-licensed certified social workers filled out Likert-type scales on (1) how often they were placed in situations requiring them to use each of the 41 identified communication skills; (2) how important each skill was for effective job performance; (3) their general level of ability in each skill; and (4) the extent to which they were interested in improving their ability in each skill. The results indicated the ten communication behaviors used most frequently included serving as a group member in a small, informal meeting, questioning persons to obtain information, and serving as a group member in a formal group meeting. The ten behaviors said to be the most important for effective job performance included nine of those listed as most frequently used, and those 10 items were also listed as the areas of the respondents' greatest ability. Respondents wanted to improve four behavioral skills, which were also among the top ten, including mediating or bargaining between two or more persons, groups, or agencies; giving an oral presentation on a diagnostic clinical assessment; and speaking as a representative of one's agency. (HTH)
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Speech Communication Association (67th, Anaheim, CA, November 12-15, 1981).