ERIC Number: ED206311
Record Type: RIE
Publication Date: 1981-Feb
Reference Count: 0
California Statewide Reference Referral Service: Analysis and Recommendations.
DeWath, Nancy Van House
A 2-phase study evaluated the existing reference referral network in California, and developed and evaluated two alternative designs, one organization-based and the other formula-based. The evaluation phase consisted of the following tasks: (1) a survey of all public libraries and cooperative systems of the state regarding their priorities for and perceptions of the network; (2) site visits to three systems and two metropolitan reference centers; (3) an expert evaluation of the accuracy of answers given to a sample of questions drawn from the sites visited; and (4) meetings and discussions with members of the California library community. Following a discussion of the alternative network designs, the report presents an implementation plan based on the organizational model, and provides recommendations for reference performance standards, the funding and structuring of the network, executive staffing, statewide reference training for professionals, and library board activities. Appendices include the library survey, a system survey questionnaire, system and center interviews, reference question evaluation, and suggested statistical report revisions. (Author/RAA)
Publication Type: Opinion Papers; Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Sponsor: California State Library, Sacramento.
Authoring Institution: King Research, Inc., Rockville, MD.