ERIC Number: ED206032
Record Type: RIE
Publication Date: 1981-Aug
Reference Count: 0
Frequency of Non-Injury Employee Medical Visits as a Function of Supervisory Communication.
Tubbs, Stewart L.; And Others
In a study of the role of internal communication as a contributor to total organizational effectiveness, 300 employees of a large manufacturing plant were surveyed to determine the relationship between supervisory communication and employee noninjury medical visits to the company hospital. The survey form consisted of 61 items requesting information on (1) supervisory communication style, (2) peer leadership, (3) group processes, (4) organizational climate, (5) psychological climate, (6) working conditions, (7) regular overtime, (8) job conditions, and (9) overall job satisfaction. Two questions on the frequency of personal visits to the company hospital were also included. Only two factors produced a significant correlation with the number of personal medical visits--supervisory communication style and group processes--indicating that the lower the supervisory communication style rating, the greater the number of noninjury hospital visits. To gain further insights into these findings, interviews were conducted with 30 randomly selected employees. The results showed that supervisors with effective communication styles demonstrated genuine concern for employees, honesty, fairness, and an ability to get problems corrected while considering the long-term effects. Conversely, supervisors with ineffective communication styles were described as displaying a superior attitude, giving orders, and deciding issues in their own best interests, rather than in the interests of the majority. (A copy of the survey form used is appended). (HTH)
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers: Communication Styles; Employee Welfare
Note: Paper presented at the Meeting of the Academy of Management Conference (San Diego, CA, August 1981).