The special employment program in Yooralla Society of Victoria (Australia) began operation two decades ago with establishment of sheltered workshops. As part of an overall review of Yooralla's programs, a survey was conducted as a first stage in evaluation of the workshops--Ability Industries and Ability Press. The aim of the research project was to obtain perceptions of the disabled employees at the two workshops about their work tasks, working environment, and job satisfaction. Almost all of these employees have a physical disability; many have an intellectual disability. The first section of this report presents the conceptual framework for the workshops' employee satisfaction survey as derived from an extensive review of the literature. Employment problems of disabled persons are discussed and an overview of job satisfaction is presented. The second section details the research process, particularly interaction with the target group. The survey is classified as "utilization-based evaluation," a form of action research which places special demands upon those who are responsible for obtaining data and providing information. The Victorian Society for Crippled Children and Adults' Department of Research and Development served as an in-house evaluator for the agency and outside evaluator for the target program. (KC)