ERIC Number: ED198595
Record Type: RIE
Publication Date: 1981-Feb
Reference Count: 0
MIC Technique: Managing Interpersonal Conflict. A Unit in Conflict Management Communication Skills.
Classroom techniques associated with conflict management and the six stages in the Managing Interpersonal Conflict (MIC) technique that can be used in basic interpersonal communication courses are outlined in this paper. Before presenting information on the MIC technique, the paper discusses the use of Jay Hall's Conflict Management Survey (which measures styles of conflict management along the dimensions of concern for personal goals and concern for relationship) as a teaching device showing students their conflict styles and leading them to a discussion of developing an idealized style of conflict management. The explanation of the MIC technique emphasizes its six stages of conflict management, including (1) evaluating the conflict, (2) defining the conflict, (3) identifying goals mutually shared by both persons, (4) identifying a number of possible ways to resolve the conflict or solve the problem, (5) weighing goals against possible resolutions, and (6) evaluating the resolution after it has been put into effect for a period of time. In presenting these stages of the MIC technique, relevant interpersonal communication skills are discussed, along with examples of how each skill can be used in particular situations. (RL)
Publication Type: Guides - Classroom - Teacher; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers: Interpersonal Communication
Note: Paper presented at the Annual Meeting of the Western Speech Communication Association (San Jose, CA, February 14-17, 1981).