ERIC Number: ED198583
Record Type: RIE
Publication Date: 1980-Nov
Reference Count: 0
An Identification of Communication Skills and Problems Found in Organization Related Careers.
DiSalvo, Vincent Stephen; Steere, James R., III
To identify the communication activities and problems found in the world of work, the Communication Activity Questionnaire (CAQ) was developed and mailed to 500 recent graduates from professional and preprofessional colleges and departments of a midwestern university. The questionnaire requested the subjects to rate 17 communication activities in terms of how important each was to the completion of their jobs and to rate the occurrence of 23 communication problems. Forty-one percent of the subjects responded. The data they provided revealed nine activities as being most important in the world of work: (1) relationship building, (2) listening, (3) giving feedback, (4) routine information exchanging, (5) soliciting feedback, (6) persuading, (7) advising, (8) negotiating, and (9) motivating. With regard to career types, finance and personnel careers required the most communication activities for task completion while engineering required the fewest. The most typical contexts in which these activities occurred were on an individual basis or in dyads. The most serious problems facing the respondents were failing to receive needed information, not receiving information on time, difficulty in getting answers from superiors, misunderstandings between people, and failure to give clear instructions. (FL)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Speech Communication Association (66th, New York, NY, November 13-16, 1980).