ERIC Number: ED196076
Record Type: RIE
Publication Date: 1980-Nov
Reference Count: 0
A Model of Communication in Process Consultation.
Lange, Jonathan I.
A model was developed to identify the communicative tasks that are most likely to facilitate successful consultation. Three distinctive features of process consultation were considered important to the model: the focus on the human element of the system, joint diagnosis between consultant and client, and the passing on of diagnostic skill. To validate the model, interviews were conducted with seven consultants and observations were made of the work of three consultants. The model of the communicative tasks used in process consultation includes: the contact, scouting/relational escalation, diagnosis, planning, implementation, evaluation, relational de-escalation, and termination. Findings that agreed and differed with the literature on the subject were noted. Effective communication and persuasion were empirically confirmed as critical and central requirements in process consultation. (MKM)
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers: Process Consultation
Note: Paper presented at the Annual Meeting of the Speech Communication Association (66th, New York, NY, November 13-16, 1980). Page 1 may be marginally legible.