The problems brought to the Ombudsman Office at the University of Tennessee, Knoxville, are considered. Many of the questions brought to the Ombudsman Office concern grades and grading practices, but nonacademic problems are also questioned. Many of the problems are the result of misinformation having been given to the student. Patronizing or rude treatment of students by university employees can also cause problems. Three academic problems that were brought to the office are described, and suggestions on how to minimize problems with students are offered. The issue of students seeking legal redress for problems occurring on the campus is addressed. (SW)