Designed for office occupations teachers, this guide presents seven critical incidents that provide students with practice in human relations. The critical incidents focus on the following topics: office rumors, excessive borrowing, remembering names, adapting to change, carrying your load of work, personal calls on office phones, and coffee break abuses. For each critical incident, the following information is provided: general objectives, performance objective, number of persons to be included, time needed, materials, setting, implementation strategies, and suggestions for conducting a staff conference. (LRA)