ERIC Number: ED183689
Record Type: RIE
Publication Date: 1979-Aug
Reference Count: 0
Administration and Organizational Influences on AFDC Case Decision Errors: An Empirical Analysis.
Piliavin, Irving; And Others
The quality of effort among public assistance personnel has been criticized virtually since the inception of welfare programs for the poor. However, until recently, empirical information on the performance of these workers has been nonexistent. The present study, concerned with Aid to Families with Dependent Children (AFDC) case decision errors, examines potential influences on performance at worker, supervisory, and agency levels. Over 5000 randomly selected AFDC cases were reviewed by quality-control personnel. Findings include: (1) case payment decisions of public welfare personnel are not independent of their attitudes and values; (2) the use of monitoring and control mechanisms, the increased specialization of case-aide work loads, the provision of support services to case aides, and the establishment of work conditions conducive to job satisfaction can reduce case decision errors; and (3) no relationship was found between variations in organizational structure and variations in payment error. (Author/RLV)
Publication Type: Reports - Research
Education Level: N/A
Sponsor: Health Care Financing Administration (DHEW), Washington, DC.; Department of Health, Education, and Welfare, Washington, DC.
Authoring Institution: Wisconsin Univ., Madison. Inst. for Research on Poverty.
Identifiers: Aid to Families with Dependent Children; Wisconsin