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ERIC Number: ED181179
Record Type: RIE
Publication Date: 1979-Jun
Reference Count: 0
Consumer Fraud: An Empirical Perspective. Summary.
Schubert, Jane G.; And Others
The American Institutes for Research (AIR) and the National Consumer Law Center (NCLC) studied consumer fraud and assessed possible intervention. Phase I produced an AIR description of the nature, scope, and characteristics of consumer fraud and an NCLC compilation of the laws and regulations which control it. In Phase II AIR developed quantitative profiles for twenty-three patterns of consumer offense. An NCLC survey of law enforcement and criminal justice officials concurrently assessed the status and application of twenty-two legal sanctions. The objective of Phase III, and of the project, was to develop strategies effective in combatting abuses of the types revealed in the data. Sixteen selected approaches to intervention were analyzed under six major topics: payment planning, post-sale alternatives, complaint mediation, private remedies, coverage for consumer loss, and document simplification. Each strategy was evaluated against a standard set of criteria: (1) burden on merchant and consumer, (2) ease of implementation, (3) administrative costs, (4) susceptibility to abuse, (5) interface with other interventions, (6) general and specific scope, and (7) pay-off. Implementing actions for private and public sectors are recommended for seven priority targets. Characteristics of Phase I and II data sources and a data acquisition form are appended. (YLB)
Descriptors: Accountability, Business Responsibility, Consumer Economics, Consumer Education, Consumer Protection, Efficiency, Federal Legislation, Fraud, Grievance Procedures, Intervention, Law Enforcement, Local Legislation, Money Management, Purchasing, Research, State Legislation
Superintendent of Documents, U.S. Government Printing Office, Washington, DC 20402 (Stock No. 027-000-00824-1)
Publication Type: Opinion Papers; Reports - Research
Education Level: N/A
Sponsor: National Inst. of Law Enforcement and Criminal Justice (Dept. of Justice/LEAA), Washington, DC.
Authoring Institution: American Institutes for Research, Washington, DC.