Although the availability of telecommunications services from the home has been limited because of the high costs and available technology, a restrictive regulatory environment, the conservative nature of communications systems operators, single technology thinking, and uncertain consumer demand, the situation is changing, resulting in expanded and more diverse service offerings. As many as 117 services potentially available through a multiservice cable communication system have been identified. Research findings over the past seven years have indicated that entertainment, civic functions, and special skills form a cluster of the services most preferred by consumers with a second cluster of education, banking, government information, and visitation via two-way television being desired. The primary use of telecommunications in the consumer sector today is that of entertainment. Other available telecommunications services are limited and little usage data is available, for those services that do exist. Consumer education is needed if extensive use of telecommunications for such functions as banking is to become widespread. (A list of 117 potentially available services and tables of data are included.) (TJ)