ERIC Number: ED176788
Record Type: RIE
Publication Date: 1979
Reference Count: 0
Information About Users and Usages: A Literature Review.
Hensley, Susan E.; Nelson, Carnot
Identified in this study are the factors which affect the user's capacity to seek out and utilize information, and the factors which serve as obstacles to information use. Factors relating to both organizational and individual use include level of use, user skills, and user motivation; differentiation of level of use is presented in three levels: user, potential user, and non-user. Eight states of use are later shown in Appendix A. Factors influencing user capacity in an organizational sense include structure, climate, and environment; structure refers to size, degree of centralization, and information flow. Factors in the organizational climate are identified as policy, problem-solving procedures, employee orientation, and leadership; environment encompasses budgetary considerations, maintenance, and the interface of innovations with general agency operations. The individual user analysis indicates that a person's past experiences and personality traits form his/her attitudes about using new information. Market segmentation, or breakdown of individuals according to their information needs, has applications for the design of program resources or information packages. Major segmentation variables are outlined in Appendix B, and 40 references are listed. (SW)
Publication Type: Reports - Descriptive; Information Analyses
Education Level: N/A
Authoring Institution: National Inst. of Education (DHEW), Washington, DC.
Identifiers: State Dissemination Grants Program
Note: For related documents, see ED 142 191, ED 161 444, ED 163 045, ED 169 883, IR 007 564, and IR 007 751; Appendix B may not reproduce well because of poor type quality