ERIC Number: ED174983
Record Type: RIE
Publication Date: 1979-Apr
Reference Count: 0
The Development of a Model to Analyze the Communication Behavior of Staff Nurses.
Totusek, Patsy F.
Little has been done to identify the communication needs of nurses. The development of a model to use in examining their communication behavior can be an important first step in identifying those needs. The proposed model identifies four members of the staff nurse's role-set: patients, doctors, family members, and other nursing personnel. Each role-set member has communication expectations for the nurse that must be taken into consideration. Role expectations are used to analyze communication behavior between persons occupying different status positions. Interaction begins as two individuals attempt to identify the status of the other by analyzing verbal and nonverbal cues. Status identification allows for the recall or formulation of role expectations associated with the position in question. The concept of role expectations provides a general framework for the analysis of communication between a nurse and a status occupant. The communication needs of the focal person when interacting with more than one status occupant can be analyzed by identifying the potential sources of conflicting expectations and variables which influence the ranking of conflicting expectations. (MKM)
Publication Type: Speeches/Meeting Papers; Information Analyses
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the American Educational Research Association (San Francisco, California, April 8-12, 1979)