A process model is presented to provide an organized structure for improving schools and school staffs. In the model the school is the central focus, and it is seen in the context of related educational institutions, as part of a system that has interdependent parts. The components of this system are identified as: (1) the state; (2) the school district; (3) school personnel; (4) technical assistance and training resources available for school improvement; and (5) contributions possible from institutions of higher education. Within this outline process issues are explored; i.e., program initiation, development, implementation, and institutionalization. Collaborative and institutional issues are discussed. The components of a comprehensive improvement program are examined. (JD)