ERIC Number: ED167162
Record Type: RIE
Publication Date: 1978-Nov
Reference Count: 0
Northern Network Committee Interlibrary Loan Survey Report.
California State Univ. and Colleges, Los Angeles. Northern Library Regional Cooperation Board.
All libraries of the 19 campuses in the California State University system were surveyed about their interlibrary loan operations. Information concerning the turnaround time was sought in three specific areas: (1) from date of patron request to date of patron receipt; (2) from date of library request to date of patron notification; and (3) from date sent from lending library to date of receipt in borrowing library. These figures enabled the researchers to determine and compare the turnaround time for United Parcel Service and the U.S. mail. Significant findings include a total turnaround time of 5.1 days (1.0 days for borrowing library's routines, 1.8 days for lending library's routines, and 2.3 days for UPS or mail delivery); fundamental peculiarities with the UPS delivery system, through UPS and the U.S. mail were very close in terms of delivery time; 10 percent of the cancellations of transactions were due to non-ownership and 5 percent were due to missing material; and 11 percent of the status reports took longer than five days. Recommendations related to these findings are provided, as well as appendices that include the forms and instructions used in the survey, data on the turnaround time for each campus, and a tabulation of responses to the questionnaire that describe the ILL operation in the individual institutions. (JD)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: California State Univ. and Colleges, Los Angeles. Northern Library Regional Cooperation Board.
Note: Appendix D missing ; Parts may not reproduce clearly; Best copy available