The purpose of this training workshop is to assist the participants in upgrading their delivery of services to disadvantaged Black clients. The training content is targeted toward counselors and interviewers who directly deliver counseling services. The following topics are covered: job-getting hurdles, role of the counselor; steps in the counseling process, effective listening, effective reflecting, effective interpreting, information giving, strategies for assisting the shy disadvantaged Black client, feelings of and perception of discrimination. Training is accomplished through lectures, small group discussions, and simulations. (Author/JLL)