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ERIC Number: ED161068
Record Type: RIE
Publication Date: 1977-Dec
Pages: 7
Abstractor: N/A
Reference Count: 0
Let's Write It Right! A Student-Oriented Approach for Teaching Letterwriting Skills.
Christensen, Judie
In the student-oriented approach to writing business letters, students work in small groups to write a series of letters. For the first letter, the groups take the role of consumers, writing letters to order merchandise. The letters are written on overhead transparencies and are then critiqued by the other teams, with an emphasis on constructive help. The remaining letters in the series are the order acceptance letter, for which the teams act as an employee of the company to which the first letter was sent; the complaint letter, in which the consumer tells of a problem with the merchandise purchased; and the adjustment letter, in which a company employee answers the complaint letter. Using this approach, students concentrate on making critical communication decisions and learn from what others write and say. (Guidelines are provided to aid in evaluating the different types of letters.) (GW)
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: N/A
Note: Paper presented at the 42nd Annual and 3rd International Convention of the American Business Communication Association (Chicago, Illinois, December 28-30, 1977) ; Not available in hard copy due to print quality