The instructions provided for carrying out data collection and analysis procedures for library materials, services, and users include sampling techniques. Evaluation methodology is described for determining the probability of a user finding and obtaining a recently published book in a particular library, title and periodical availability, how a library's reference collection compares with a standard list, characteristics of a library's users, in-library circulation, circulation distribution, the ability of a library to satisfy interloan requests, types and numbers of information requests received, and public service staff activities. (CMV)