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ERIC Number: ED157558
Record Type: RIE
Publication Date: 1978-May-3
Pages: 20
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: N/A
Deciphering Reference Questions Through the Reference Interview: Report and Annotated Bibliography.
Norman, O. Gene
The reference interview is one of the most delicate operations of the reference librarian. This report, which provides a review of the literature, touches on several major topics: (1) conflicts in communication initiated by lack of adequate client knowledge of the depth of the collection and reference tools available, lack of ease in formulating and asking reference questions, and confidence in the reference staff; (2) question negotiation; (3) sensitivity to patron's needs through sensitivity training, counseling techniques, and transactional analysis, and the awareness of body language; (4) skills and techniques necessary for effective performance in today's library; and (5) a basic understanding of the patron's communication needs through courses in sensitivity, communication science and counseling, and awareness of current developments on the subject. The selected, annotated bibliography cites relevant periodical articles and books. (MBR)
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A
Identifiers: Question Negotiation