Volume 1 of the report opens with a series of case studies of services at the workplace. These qualitative surveys formed the basis for a more systematic analysis of the array of services to employees and to the community. The case studies examine two occupations (seafaring and the military), two countries (Japan and Israel), a special worker population (female labor force), and services in the context of five industries (a world trade corporation, hospital, bank, industrial site, and an international conglomerate). On the basis of the case studies, a method was devised for analyzing services in a more quantitative manner. The data were gathered and interpreted to reveal the social and economic conditions under which services emerge. Volume 2 offers a 63-page bibliography and five appendixes. The first (11 pages) describes the Delaware Valley setting of the study and how the sample was drawn. The second (5 pages) discusses securing industrial cooperation. The third (13 pages) describes development of the research instrument. An evaluation of field techniques for research on complex formal organizations (13 pages) forms the fourth appendix. The fifth (125 pages) presents frequency distributions of responses to all items for which data were gathered. (NH)