This manual systematizes the techniques and strategies that employment workers used in Jobs Now, the manpower agency which developed the coaching role that has subsequently been adopted throughout the country. It is designed both for those people with a general interest in staff-client relations and techniques and for those concerned with specific problems and problem-solving strategies and in need of a reference source containing specific helpful information. The chapters have been organized according to the major areas of client problems: need of a job or training placement; rejection of a job referral; uncooperative or resistant employer; being fired or laid off; quitting the job; in trouble with the law; and personal problems. Each chapter follows the format of: (1) stating the problem; (2) a listing of major objectives in handling the problem; (3) a discussion of strategies and techniques used to reach the objectives; and (4) a list of resources necessary or useful in carrying out the strategies. (TA)