ERIC Number: ED057331
Record Type: RIE
Publication Date: 1971
Reference Count: N/A
Interviewing Skills for Supervisory Personnel.
Steinmetz, Lawrence L.
This book has been designed to elaborate on what interviewing is in its basic forms and how these various forms can be utilized by the operating supervisor. Its intent is to develop, in simple language, the techniques of successful interviewing. Illustrations of real interviews are presented and the supervisor is encouraged to use role playing as a learning technique. An interview is defined as a two-way communication system. There are five kinds of interviews with which a supervisor may find himself involved: (1) Employment interviews, the purpose of which is to get as much pertinent information as possible from an applicant; (2) Counseling interviews, which usually deal with the subordinate's job performance, attitudes, or behavior; (3) Disciplinary interviews, which seek to clarify a problem situation and initiate steps to correct it; (4) Performance appraisal interviews, which are conducted to evaluate and review a subordinate's performance; and (5) Exit interviews, which are held with employees who have given notice to leave or have been fired. This book is divided into eight parts: (1) Introduction, (2) Establishing Rapport and Communicating Effectively, (3) How to Get Information in an Interview, (4) How to Give Information in an Interview, (5) Problem-Solving in Interviews, (6) How to End an Interview, (7) How to Rate Yourself on Your Interviewing Skills, and (8) Role-Playing Cases for Practice Interviews. (Author/CK)
Descriptors: Behavior Change, Case Studies, Communication (Thought Transfer), Counseling, Discipline, Employee Attitudes, Employment Interviews, Evaluation Methods, Guidance, Interviews, Problem Solving, Role Playing, Skill Development, Supervisors, Supervisory Training, Task Performance
Addison-Wesley Publishing Company, Reading, Mass. (no price quoted)
Publication Type: N/A
Education Level: N/A
Authoring Institution: N/A