NotesFAQContact Us
Search Tips
ERIC Number: ED055589
Record Type: RIE
Publication Date: 1971
Pages: 10
Abstractor: N/A
Reference Count: 0
The Ombudsman Function of the College Learning Center.
Kerstiens, Gene
Centered on specific definitions of ombudsman and learning center, the use of the college learning center director as an academic ombudsman is explored. In particular, this proposed relationship is based on the learning center's special concern with facilitating student learning and, as such, on becoming an intercessory for clients with academic grievances. The campus ombudsman primarily receives students' complaints, effecting solutions for legitimate grievances. Good learning centers provide all who want to learn with access to available resources at any time in their academic career. Concern with academic survival and association with high-risk students, innovative educational media, and personnel concerned with innovative educational techniques have made the learning center staff ad hoc academic ombudsmen. Learning center personnel are essentially pragmatic and want to help students improve basic skills. Because of their functional role in the campus organization, learning centers become refuges for high-risk and usually disadvantaged students. This student group usually has the greatest number of problems. Current education is highly hardware/software-oriented. Appropriate use of these tools and techniques is best directed by learning center staff. As a result, the learning center staff seem more appropriate as academic ombudsmen than deans of students or departmental deans. (Author/AL)
Publication Type: N/A
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: El Camino Coll., Torrance, CA.
Identifiers: California
Note: Speech delivered at the Twenty-First Annual Meeting of the National Reading Conference, Tampa, Florida, December 2, 1971