ERIC Number: ED048465
Record Type: RIE
Publication Date: 1970-Jun
Reference Count: 0
A Study of Career Ladders and Manpower Development for Non-Management Personnel in the Food Service Industry.
State Univ. of New York, Ithaca. School of Hotel Administration at Cornell Univ.
Because of its failure to provide career ladders for non-management employees, the food service industry is facing increasingly severe manpower shortages and labor turnover. Unnecessary requirements bar entry workers from many jobs, and training opportunities leave much to be desired. This report identifies the problem areas and develops a model career progression system to promote optimal horizontal and vertical advancement for non-management personnel. Case studies and personal interviews were used to collect data from corporate officials, employees, and former employees of 18 large companies representing all segments of the food service industry. Their responses demonstrate the need for improved recruitment practices and working conditions in jobs offering the opportunity for advancement. (BH)
Publication Type: N/A
Education Level: N/A
Sponsor: Manpower Administration (DOL), Washington, DC. Office of Manpower Research.
Authoring Institution: State Univ. of New York, Ithaca. School of Hotel Administration at Cornell Univ.