ERIC Number: ED046047
Record Type: RIE
Publication Date: 1970-Jun
Reference Count: 0
Counselor Verbal Behavior as a Function of Client Demeanor. Final Report.
The purpose of this investigation was to study the verbal behavior of counselors emitted in response to different emotional dispositions of clients. Aggressive amd submissive client "stimuli" were the focus of study. Two members of a college drama group, trained in the role of a submissive and an aggressive client, respectively, were interviewed by 31 counselors, who had been requested to conduct intake or "disposition" interviews with these "students on the college counseling center waiting list." The half-hour tape-recorded interviews were analyzed for counselors' verbal behavior using a revision of Bales' (1950) Interaction Process Analysis system, developed by Gamsky (1965). Analysis of the data indicated that counselors do emit significantly different verbal bahavior, as well as to such behavior aimed at themselves rather than toward others. Submissive individuals elicit "comforting" reactions and reflections of their feelings significantly more than do aggressive individuals. The latter tend to evoke more passivity, more avoidance, and more active interpretive responses from counselors. Discussion of the results of the study included some suggestions concerning the implications of these findings, as well as ideas for further research. (Author)
Descriptors: Behavior Patterns, Counselor Characteristics, Counselor Performance, Empathy, Interpersonal Relationship, Interviews, Psychological Characteristics, Responses, Verbal Communication
Elaine Greene, 32 Sanford Street, Rochester, New York 14620
Publication Type: N/A
Education Level: N/A
Sponsor: Office of Education (DHEW), Washington, DC. Bureau of Research.
Authoring Institution: N/A