ERIC Number: ED039846
Record Type: RIE
Publication Date: 1970-Mar-3
Reference Count: 0
The Role of the Campus Ombudsman.
Rowland, Howard Ray
To help bridge the gap between student services and student complaints, some 30 colleges and universities are experimenting with a new concept in higher education called the ombudsman. Their objective is to defuse explosive student attitudes stemming from irritation with the institution by providing, in addition to the normal channels of assistance and redress, an independent faculty member who personally receives individual grievances and, if he believes they have merit, seeks immediate relief. To assess the effectiveness and implications of this new position, 6 campus ombudsmen were interviewed and more than 200 students who consulted an ombudsman at Michigan State University were surveyed. Both academic and nonacademic problems were brought to the ombudsman. Nearly half the students had taken their problems to others in authority first. Two out of three students said that their grievances were at least partially solved after taking them to the ombudsman, and all thought that the position should be continued. To be effective, an ombudsman must know the institution and have the respect of the faculty, students and administration. A list of 18 features that appear to be basic to the successful operation of the office is included. (AF)
Publication Type: N/A
Education Level: N/A
Authoring Institution: American Association for Higher Education, Washington, DC.
Identifiers: Michigan State University
Note: Paper presented at the 25th national conference of the American Association for Higher Education, Chicago, Illinois, March 3, 1970