ERIC Number: ED031165
Record Type: RIE
Publication Date: 1968-Oct
Reference Count: 0
The Ombudsman. An Informal Survey of the Implementation of the Ombudsman Concept, Summer, 1968.
Bloland, Paul A.; Nowak, Daniel B.
College and university response to the sense of anomie experienced by students --especially those attending large, complex institutions-- has been to implement several plans for reducing the students' feelings of impersonality and estrangement. In one of these plans, based on the "ombudsman" concept, students register complaints to 1 individual, who conducts an impartial investigation, reports to the appropriate authority, and makes other efforts to achieve desired results. An informal survey of Western colleges and universities was made in August, 1968 to ascertain to what extent this kind of plan has been utilized. Twenty-nine of the responding institutions had studied the concept, 24 had not, 9 had rejected it, and only 7 had some form of ombudsman program. Student and staff reactions to the program ranged from neutral to positive. Of the 29 institutions that had studied the concept, 20 had student bodies of more than 5,000 FTE (Full-Time Equivalent), and 16 of the 24 that had not considered such a program had student bodies of less than 5,000 FTE. Survey results suggest that requirements unique to the institution involved determine the appropriateness of the ombudsman idea. Due to a number of factors, larger state-supported institutions tend to consider the concept much sooner than small state or privately-supported institutions. The report contains a list of the 53 responding institutions, and selected data collected during the survey. (WM)
Publication Type: N/A
Education Level: N/A
Authoring Institution: University of Southern California, Los Angeles.