ERIC Number: ED026105
Record Type: RIE
Publication Date: 1968-Aug
Reference Count: N/A
Criteria for Evaluating the Effectiveness of Library Operations and Services. Final Report, Phase II: Data Gathering and Evaluations.
Wessel, C. J.; And Others
This report summarizes (1) data and information collected to facilitate the development of criteria for the evaluation of the efficiency and effectiveness of Army Technical Libraries; (2) the findings on the mission and objectives of Army Technical Libraries; (3) the areas in which adequate standards for performance are feasible, and (4) presents the tentative (candidate) criteria and proposed management techniques useful in implementing them. The criteria apply to 4 general aspects of library performance: (1) Philosophical - criteria which relate to the enunciation of the reasons for the existence of the library, (2) Management - criteria which relate to the influence exerted on the efficiency and effectiveness of the library by management practices, (3) Services and products - criteria which relate to the outputs of the library and measures of service or product effectiveness, and (4) Operations - criteria which are potentially useful as a basis for developing adequate standards for performance evaluation of the staff's professional actions. (Author)
Descriptors: Administration, Cost Effectiveness, Costs, Evaluation, Evaluation Criteria, Evaluation Methods, Information Centers, Information Services, Libraries, Library Services, Library Standards, Measurement Techniques
Clearinghouse for Federal Scientific and Technical Information, Springfield, Va. 22151 (AD 676 188, MF-$0.65; HC-$3.00).
Publication Type: N/A
Education Level: N/A
Sponsor: Picatinny Arsenal, Dover, NJ.
Authoring Institution: Thompson (John I.) and Co., Washington, DC.
Note: ED 018 242 is Volume I.