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ERIC Number: ED018693
Record Type: RIE
Publication Date: 1966
Pages: 1
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
BREAKTHROUGH IN ON THE JOB TRAINING.
GOMERSALL, EARL R.; MYERS, M. SCOTT
A STUDY WAS MADE AT TEXAS INSTRUMENTS INC. OF THE EFFECT OF ANXIETY ON LEARNING TIME AND ATTITUDES AMONG NEW EMPLOYEES. BEFORE INTERVIEWS WITH ASSEMBLY WORKERS AND THEIR SUPERVISORS THE EXPERIMENT IDENTIFIED THE IMPORTANCE OF ANXIETY IN INHIBITING JOB EFFECTIVENESS FOR BOTH OPERATORS AND SUPERVISORS. NEW WOMEN ASSEMBLY WORKERS WERE DIVIDED INTO A CONTROL GROUP AND AN EXPERIMENTAL GROUP. THE CONTROLS RECEIVED THE USUAL TWO HOUR, FIRST DAY ORIENTATION. THE EXPERIMENTAL GROUP RECEIVED THIS PLUS A SPECIAL ONE DAY ANXIETY REDUCTION SESSION IN WHICH THEY WERE ENCOURAGED TO THINK OF SUCCESS AND TO COMMUNICATE WITH THEIR SUPERVISORS. THE DIFFERENCE BETWEEN THE GROUPS IN LEARNING TIME AND ATTITUDE WAS APPARENT AT ONCE AND AT THE END OF ONE MONTH THE EXPERIMENTAL GROUP WAS SIGNIFICANTLY OUTPERFORMING THE CONTROLS. BY REDUCING ANXIETY, THE FOLLOWING GAINS WERE ACCOMPLISHED--TRAINING TIME WAS CUT IN HALF, COSTS WERE LOWERED TO ONE THIRD OF PREVIOUS LEVELS, ABSENTEEISM AND TARDINESS DROPPED TO ONE HALF, WASTE AND REJECTS TO ONE FIFTH, AND COSTS WERE CUT AS MUCH AS 15 TO 30 PERCENT. NEW AND TRANSFERRED SUPERVISORS WERE TRAINED BY THE EMPLOYEES, INCREASING COMMUNICATION, SUPERVISOR KNOWLEDGE OF OPERATIONS, AND CONFIDENCE IN SUPERVISORS. THIS ARTICLE APPEARED IN HARVARD BUSINESS REVIEW, VOLUME 44, NUMBER 4, JULY-AUGUST, 1966. 10 PAGES (PT)
Publication Type: N/A
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A
Identifiers: TEXAS INSTRUMENTS